Mtn contract cancel
Mtn has very bad customer service. I phoned in the other day and wanted to cancel my contract that I haven't even made a first payment on yet. I was told to hold so I did then the lady gets back to me saying I must pay R9300 and before due dare of first payment then they might consider cancelling the contract. Really pathetic service if you ask me
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Jul 2019, 11:12Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query will be resolved as per our telephone discussion earlier. Once I have received confirmation from the store or yourself, I have then close the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query will be resolved as per our telephone discussion earlier. Once I have received confirmation from the store or yourself, I have then close the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply04 Jul 2019, 11:12
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query will be resolved as per our telephone discussion earlier. Once I have received confirmation from the store or yourself, I have then close the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query will be resolved as per our telephone discussion earlier. Once I have received confirmation from the store or yourself, I have then close the query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,