JS
Jac S
1 reviews | Active since Jan 2018
02 Dec 2018, 06:55
Mtn contract breachers
Worst service provider. Never available when you need to call them. They change your mtn contract from top up to billing, not calling or asking and then Bill you for it without you even knowing your data bundle is finsihed. Only receive sms from mtn that your data has been depleted after they already began to Bill you, on a contract that is supposed to be top up and no billing. ******. Stay away from MTN.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
03 Dec 2018, 10:32Good day Jac,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I tried to contact you and reached voicemail.
Please provide us with your ID number or contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I tried to contact you and reached voicemail.
Please provide us with your ID number or contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2018, 10:32
Official
Good day Jac,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I tried to contact you and reached voicemail.
Please provide us with your ID number or contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I tried to contact you and reached voicemail.
Please provide us with your ID number or contract number in question.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
JS
Jac S's updateReviewer Update
04 Dec 2018, 20:24I only received one phone call, which was dropped by the caller after phone rang for 3 seconds. If mtn has phoned me as claimed, then pls don't hang up after 3 seconds before the call could even be answered. I am preparing to take the matter to the ombudsman for breach of contract and ******** practise of mtn. Call again...let the phone ring long enough for me to answer. If not answered , please phone again after 10 minutes.
JS
Jac S's update04 Dec 2018, 20:24
Reviewer Update
I only received one phone call, which was dropped by the caller after phone rang for 3 seconds. If mtn has phoned me as claimed, then pls don't hang up after 3 seconds before the call could even be answered. I am preparing to take the matter to the ombudsman for breach of contract and ******** practise of mtn. Call again...let the phone ring long enough for me to answer. If not answered , please phone again after 10 minutes.
JS
Jac S's updateReviewer Update
04 Dec 2018, 20:26A***
JS
Jac S's update04 Dec 2018, 20:26
Reviewer Update
A***
JS
Jac S's updateReviewer Update
04 Dec 2018, 20:29I was never given any option to decline the "adjustment" of "usage limits". Changing the usage limits of a top up contract to that of a billing contract is a breach of contract. It changed the entire basis of the contract. ********. Complete disrespect of consumer rights.
JS
Jac S's update04 Dec 2018, 20:29
Reviewer Update
I was never given any option to decline the "adjustment" of "usage limits". Changing the usage limits of a top up contract to that of a billing contract is a breach of contract. It changed the entire basis of the contract. ********. Complete disrespect of consumer rights.
MTN South Africa's replyOfficial
06 Dec 2018, 09:08Good day Jac,
Kindly note as per our telephone conversation, this matter has been resolved.
Warm Regards, Zanele MazibukoComplaints Management Team
Kindly note as per our telephone conversation, this matter has been resolved.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply06 Dec 2018, 09:08
Official
Good day Jac,
Kindly note as per our telephone conversation, this matter has been resolved.
Warm Regards, Zanele MazibukoComplaints Management Team
Kindly note as per our telephone conversation, this matter has been resolved.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,