MTN Contract : Billed incorrectly and contract not cancelled

Hi All

My MTN Black Friday deal which I took out on the 28.12.2020 was set to expire on 27.12.2020. I therefore ensured I called MTN in Nov'20 to ask them to end the contract at the end of the period (Dec'20) after my previous experience of informing them one month prior.

I spoke to a consultant and they informed me that they sent the request to the cancellations team.

I then sent an email to the retentions department in Nov'20 as well to ensure that the contract is ended as per the agreement.

I then have my debit order processed on 1 Jan 2021, which is R1,100 higher than it should be assuming my contract was not cancelled and rolled over.

It seems MTN have decided to charge me the full bundle rates as soon as the Black Friday deal expired.

My initial contract was 60 gigs day and 60 gigs night data for R299 per month.

Now I have been charged an MTN recurring data of 30gigs at R568.02 and a further MTNChoice 30 gigs at R545.56.

I have logged serveral calls with no reply.

I decided to call in again today on the 04.01.2020 and after 1hr 15mins waiting on the line I finally stopped.

I am really frustrated with the service quality.

I understand that mistakes happen, but surely then the response should be to resolve disputes or contact the customer to assist.

For many of us a R1,100 extra expense in a month can prevent us from meeting our monthly expenses, especially in these testing times.

I will never take out a contract with MTN for as long as I live.