AM
Anele M

1 reviews | Active since Nov 2013

31 Oct 2017, 13:33

MTN Contract Bill inflated with Non Existent Insurance.

Why are you people *****ing me up like this, how many times must I be reporting this billing nonsense!! My previous complaint still stands, GO FIGURE! The BILLING madness on my account still continues, even worse for the October Billing Invoice, there are 6 instances of Insurance on the same bill, with different amounts! How do you explain that after being told by your trusted Insurance Administrators (Pinnacle & MonitorKZN) that my Insurance was Cancelled and cannot be reinstated! I AM NOW CONVINCED, THIS IS YOUR WAY OF CHASING ME AWAY TO ANOTHER SERVICE PROVIDER, you USELESS NUMBNUTS!

0
Replies (2)
MTN South Africa
MTN South Africa's reply31 Oct 2017, 17:22
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

The matter has been escalated to Insurance Pinnacle supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

Mike Ramaboka

Complaints Management Team

AM
Anele M's update01 Nov 2017, 15:43
Reviewer Update
Annoying Thrash in the name of MTN!