KJ
K J

1 reviews | Active since Jun 2019

10 Jun 2019, 11:38

MTN contract application review

I app**** for a contract yesterday and was advised that I should receive confirmation of approval within 24hrs. It has now been more than 24hrs and I have not received any feedback from MTN. I contacted their support center yesterday and was advised to either go back to the store or wait for the second sms to be sent to me.

This is highly inconvenient as I could be using the time spent waiting for approval on something else - like applying at one of the mobile service providers. Why does it take so long to determine whether contract application is approved or declined

Regards, KJ

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Jun 2019, 14:10
Official
Good day  Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.  We will investigate and provide you with feedback. 
  Warm Regards 
Sizwe Schoeman Complaints Management team 

Best regards,