KK
Kelly K
1 reviews | Active since Jul 2018
12 Jul 2018, 09:58
MTN CONTRACT APPLICATION
For the past two weeks , going on to the third week I sent my application through for a contract with MTN no one called or emailed as I emailed them my documents more than once for the new HAUWEI P20 LITE. I called Last week they informed me that there is no stock, I called again last week Friday still no stock. One of there Agents called me Monday again saying No stock and every day since then I have been emailing them asking for stock and the reply I get is "Still no stock"... I emailed the agent saying I find it very strange that for almost 3 weeks MTN has no stock, I received a response saying "But we have ordered". The level of service is pathetic, how can one wait almost 3 weeks for a contract application? and why should I be emailing and calling MTN when no one bothers to call me back ? ...
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MTN South Africa's replyOfficial
12 Jul 2018, 11:31Dear Kelly,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply12 Jul 2018, 11:31
Official
Dear Kelly,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
KK
Kelly K's updateReviewer Update
13 Jul 2018, 13:43Hi Willem
Thank you for your response and for getting back to me via email.
I emailed you this morning, no response (If your not at work, attended an event I fully understand) . I emailed Chiba once again regarding stock hes reply "Still nothing" that's it. I tried calling asking for Ernest who spoke to me yesterday on the phone assuring me that he would call me everyday and that I can put my trust in him.
Our last correspondence between myself and you was yesterday after 4, no response from you, after you mentioned to me that you will try and allocate a store nearest to me that might have the phone.
I think I will have to cancel this whole process as I am not getting NO WHERE with MTN !!!
KK
Kelly K's update13 Jul 2018, 13:43
Reviewer Update
Hi Willem
Thank you for your response and for getting back to me via email.
I emailed you this morning, no response (If your not at work, attended an event I fully understand) . I emailed Chiba once again regarding stock hes reply "Still nothing" that's it. I tried calling asking for Ernest who spoke to me yesterday on the phone assuring me that he would call me everyday and that I can put my trust in him.
Our last correspondence between myself and you was yesterday after 4, no response from you, after you mentioned to me that you will try and allocate a store nearest to me that might have the phone.
I think I will have to cancel this whole process as I am not getting NO WHERE with MTN !!!