MTN contract and phone issie

Morning

We took out the contract in November 2021 choosing on the sales person discretion the Oppo A53s for my son. We gave him the phone for Christmas and all was good. I do not recall the specific dates in order but since 2022 started we handed in the phone 3 times for issues on the phone.

The phone gave issues within the first three months and has never been resolved to date, this means paying for the phone but not being able to use it. This comes with a huge frustration as I am divorced and my kids stay in Cape Town and I stay in Delmas Mpumalanga and need this phone tonwork in order to communicate with my kids.

We went back to Oakfield MTN where the contract was signed and where all communication and handing in of the not working phone took place. The previous 3 times the phone was handed in, fixed according to them and handed back. Phone works for going ona month then factory resets by itself. We spoke to a very helpfull guy at Oakfield MTN on Saturday and he advised us that there is no paper trail for this phone. We have 3 options he said. 1. Cancel the contract or renew at a cost of R1965.00 2. Cancel the contract at a cost of R1965.00 3. Report this to Hello Peter for assistance

We do not understand why we need to pay this amount if the problem is not with us?

Can someone please assist us as this is not fair and we have been paying non stop for a going on 15 months contract but only being able to use the phone for roughly 9 to 10 months.

The phone is currently with me but not operational at all