Mtn contract after service

This complaint serves to state that Mr. Faheem a khan, has a cell phone contract with MTN. The contract was due for upgrade in October 2016 and was renewed through a call center for a sumsung A3 2016, which Mr Khan had received. The phone however had a technical fault, as Mr. Khan was not able to use the phone from the very 1st day that he received the phone up until now.

After several attempts to resolve the issue through the cell center and through a local mtn store, my Mr Khan did not receive the assistance or advice that he required and we just told that the sim card reader probably was faulty.

From October 2016 to date Mr. Khan by sending the phone in for assessment and it was approved for a brand new handset in April 2017.The issue is that Mr. Khan has still not received this phone, despite the MTN store assistant emailing the call center and Mr. Khan phoning them with the collection number: COL ********** 451.

MR. Khan has been a lot of inconvenience, with going back and forth from town where he resides to Chatsworth, and making calls to the call centre and still paying for the contract, even though he does not have the phone.

I am writing this letter in moral support of my brother Mr. Khan, who is going through a difficult financial patch and would like to appeal to mtn sort the problem out as soon as possible Contact no. ********** 781