MTN Contract administration
I have had several contracts with MTN for over a decade. I recently found that one of my contracts has been suspended for several months already due to arrears [of which I knew nothing of]. Apparently the debit order was suspended and for several months I have been accumulating debits on a suspended line. MTN has made no effort to give me adequate notice of this and have escalated these to their legal department without so much as a phone call or email. Had I not called them today to query my service they would have been quite happy letting this "debt" grow while charging me for services that I am not even benefiting from.
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MTN South Africa's replyOfficial
20 Jun 2018, 14:20Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation please take it up with your bank why the debit orders returned back as unpaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Jun 2018, 14:20
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation please take it up with your bank why the debit orders returned back as unpaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,