MTN Contract Activation

I took out a new cellphone contract with MTN on the 22nd of August 2024 and it is turning out to be one of the wrist experiences.

I app**** for a new cellphone contract with MTN Online and the very next day they called me to verify all my application, however they could not finalize my application due to some technical issue. So, the agent that called told me to go to the nearest store and do an application there which I did. I walked into MTN South Coast Mall and the sales representatives were very warm and welcoming but the same technical issue persisted when they tried to finalize the application and they escalated the matter to the relevant department with MTN and a few good hours later the contract was approved and they handed over the handset I wanted together with the contract SIM Card after paying the contract initiation fee. The friendly agents at the MTN Store informed me that my number would be activated and sent to me within 24 hours which did not happen. So, I called into the next day and he told me that there was a technical issue and that he has escalated the matter with MTN. I called in several times to get this matter resolved but the agent at the store kept telling me that he is rather helpless as he has escalated matter with MTN itself but he is not getting any feedback. So, I decided to take the matter into my own hands. I called MTN's contract activation department and they told me that there is no contract package linked to my profile. The agent told me she has escalated the matter for my profile to be updated. Today is the 26th and nothing has been done and I keep calling them but the call keeps dropping and to make things worse, the agent at the MTN Store is not picking up my calls or getting back to me.