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Rudi B

1 reviews | Active since Jan 2017

22 Jun 2019, 19:01

MTN contract above God

I upgraded my contract last Saturday to the Huawei P30lite. I started experiencing issues with the phone stalling and decided to make use of the 7 day out of box return policy as stated in my contract. Only to my surprise did I learn that MTN is above the rest of the world when counting as apparently from 1 Saturday to the next counts as 8 days! I consulted with the Huawei rep at the Cape Gate Mtn branch who confirmed that he has never seen a phone do what mine is doing. Even after speaking to the arrogant manager Warren and hearing from him that he agrees with the fact that I am still within my 7 day window, I was shunned off and told that the phone must be booked in for a warranty assessment. I will not be given a loan phone and will have to wait until they phobe me-on a phone I dont have!!!! I will be taking this matter up with the CP Court in next week and will be launching a social media campaign to educate people on the ********* way that MTN does business in...

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Replies (3)
MTN South Africa
MTN South Africa's reply24 Jun 2019, 10:29
Official
Good day Rudi
 Thank you for your post. 

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note that this complaint has been escalated to the Area Manager for his urgent intervention. 
 Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. 

Warm Regards, 
Ayanda Mthimkhulu
Complaints Management Team

RB
Rudi B's update25 Jun 2019, 10:47
Reviewer Update
Thank you Ayanda.
To date I have received no feedback from your Area Manager-yet another sign that you just dont care.

As long as you can bully people you dont care about how your incompetence is affecting their lives.

RB
Rudi B's update27 Jun 2019, 12:31
Reviewer Update
Still no reply, email or phone call from any area manager. Yet another let down by a company that just doesnt care about their customers.