mtn contract
<p>I bought a phone contractrom mtn from mtn whi ch I was about to paid it up but 23 months later they debited 1200 which surprised me because normal installment was 269 I went n asked them why are the debiting 1200 they said my lines were on so hence they took their money but now there worse of the all this month on their last month for contrct they send me some that they wil be debiting 3000 which I can't pay that Cuz I don't know where it comes from. So it's like am paying a phone twice. Help me me my number ***/ ***</p>
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Replies (4)
MTN South Africa's replyOfficial
18 May 2016, 15:26Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
On 2016-03-09 at 12:55:19 the usage limit for your number was changed from R0.00 to R2858.00 by the cellphone phone user. With the usage limit no more R0.00 your account was then invoiced R1196.20 and R2907.79 for extra usage on 2016-03-13 & 2016-04-13 invoices respectively. The R2907.79 debit order returned unpaid twice and there is an admin fee of R11.40 for each returned debit order, R1196.20 also returned unpaid but after that a cash payment was made for R1196.20.
The R3221.00 is the account balance which includes the 2016-04-13 invoice plus the returned debit orders and R279.01 (2016-05-13 invoice), please note that the amount payable now is R2941.99 as R279.01 for 2016-03-13 invoice will be included in the next months’ debit order.
R2907.79 (2016-04-13 invoice)
R11.40 (admin RD fee for R1196.20 returned on 2016-04-19)
R11.40 (admin RD fee for R2907.79 returned on 2016-05-03)
R11.40 (admin RD fee for R2907.79 returned on 2016-05-18)
+ R279.01 (2016-05-13 invoice)
____________________________________________________________________
R3221.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply18 May 2016, 15:26
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
On 2016-03-09 at 12:55:19 the usage limit for your number was changed from R0.00 to R2858.00 by the cellphone phone user. With the usage limit no more R0.00 your account was then invoiced R1196.20 and R2907.79 for extra usage on 2016-03-13 & 2016-04-13 invoices respectively. The R2907.79 debit order returned unpaid twice and there is an admin fee of R11.40 for each returned debit order, R1196.20 also returned unpaid but after that a cash payment was made for R1196.20.
The R3221.00 is the account balance which includes the 2016-04-13 invoice plus the returned debit orders and R279.01 (2016-05-13 invoice), please note that the amount payable now is R2941.99 as R279.01 for 2016-03-13 invoice will be included in the next months’ debit order.
R2907.79 (2016-04-13 invoice)
R11.40 (admin RD fee for R1196.20 returned on 2016-04-19)
R11.40 (admin RD fee for R2907.79 returned on 2016-05-03)
R11.40 (admin RD fee for R2907.79 returned on 2016-05-18)
+ R279.01 (2016-05-13 invoice)
____________________________________________________________________
R3221.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's replyOfficial
18 May 2016, 15:38Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
On 2016-03-09 at 12:55:19 the usage limit for your number was changed from R0.00 to R2858.00 by the cellphone phone user. With the usage limit no more R0.00 your account was then invoiced R1196.20 and R2907.79 for extra usage on 2016-03-13 & 2016-04-13 invoices respectively. The R2907.79 debit order returned unpaid twice and there is an admin fee of R11.40 for each returned debit order, R1196.20 also returned unpaid but after that a cash payment was made for R1196.20.
The R3221.00 is the account balance which includes the 2016-04-13 invoice plus the returned debit orders and R279.01 (2016-05-13 invoice), please note that the amount payable now is R2941.99 as R279.01 for 2016-05-13 invoice will be included in the next months’ debit order.
R2907.79 (2016-04-13 invoice)
R11.40 (admin RD fee for R1196.20 returned on 2016-04-19)
R11.40 (admin RD fee for R2907.79 returned on 2016-05-03)
R11.40 (admin RD fee for R2930.59 returned on 2016-05-18)
+ R279.01 (2016-05-13 invoice)
____________________________________________________________________
R3221.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply18 May 2016, 15:38
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
On 2016-03-09 at 12:55:19 the usage limit for your number was changed from R0.00 to R2858.00 by the cellphone phone user. With the usage limit no more R0.00 your account was then invoiced R1196.20 and R2907.79 for extra usage on 2016-03-13 & 2016-04-13 invoices respectively. The R2907.79 debit order returned unpaid twice and there is an admin fee of R11.40 for each returned debit order, R1196.20 also returned unpaid but after that a cash payment was made for R1196.20.
The R3221.00 is the account balance which includes the 2016-04-13 invoice plus the returned debit orders and R279.01 (2016-05-13 invoice), please note that the amount payable now is R2941.99 as R279.01 for 2016-05-13 invoice will be included in the next months’ debit order.
R2907.79 (2016-04-13 invoice)
R11.40 (admin RD fee for R1196.20 returned on 2016-04-19)
R11.40 (admin RD fee for R2907.79 returned on 2016-05-03)
R11.40 (admin RD fee for R2930.59 returned on 2016-05-18)
+ R279.01 (2016-05-13 invoice)
____________________________________________________________________
R3221.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
19 May 2016, 10:26but now on may i havent reverse the debit which so far there was no debit on my account. so please debit your money because from where i stand i dont want contract and i will NEVER EVER take contract with you. even now i wanna cancel the contract ASAP.
's update19 May 2016, 10:26
Reviewer Update
but now on may i havent reverse the debit which so far there was no debit on my account. so please debit your money because from where i stand i dont want contract and i will NEVER EVER take contract with you. even now i wanna cancel the contract ASAP.
's updateReviewer Update
19 May 2016, 10:28EVEN NOW I DONT KNOW IF EVEN NEXT MONTH ILL BE GETTING A HUGE BILL. CUZ AM TIRED OF THIS
's update19 May 2016, 10:28
Reviewer Update
EVEN NOW I DONT KNOW IF EVEN NEXT MONTH ILL BE GETTING A HUGE BILL. CUZ AM TIRED OF THIS