1 reviews | Active since Aug 2012
i signed a contract for uncapped data, unlimited calls and messages in august 2015. Within 2 months my number stopped working. (said it doesn't exist). It took a day and a half for MTN to find out that my number was in process of being ported to another network. Another 2 days to fix the problem. Not to mention the amount of business i lost in that time. After that i keep getting this the voice, \one minute remaining". Unable to make calls after that. Remember its unlimited calls. I have been charged a lot over the set amount i supposed to pay. i keep getting messages saying i am going to start incurring charges.<br> I am fed up with MTN and don't want to use their service again. I am trying to cancel the contract from November 2015 yet they not responding. Below is what mail I get today with no contact number.<br> <br> We apologize for the delayed response.<br> Kindly be advised that your termination date is on the 2017-08-17 however you need to pay the early termination fees so that we can able to cancel your account.<br> Please do not hesitate to contact us should you require further assistance.<br> Best regards"
Good Day Shay,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
According to our records this matter has been clarified.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Shay,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
According to our records this matter has been clarified.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
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