MTN CONTRACT

Item: MTN South Africa
Rating: 1
Author: Thulisile M

Good day Hello Peter,

My name is Thulisile Monaiwa and i have yet another complaint against MTN. I had a contract with MTN since 2022 for a data package. My contract was for R276p/m. Surprisingly on the 16th of February I received an email that I had to pay R168 and R550 which shocked me and I then called their customer care line (135).

I spoke to a lady who advised me that I was charged on a flat rate because my contract expired in January 2024. She told me my contract has been cancelled and gave me Reff no: 1- *** she then transferred me to retentions and I spoke to Nkosi who advised that I will not be billed the 2 amounts (R168 and R550) as he has cancelled the billing. But then on the 20th I was debited both amounts and I reversed R168 but the R550 I was told by my bank that it has been blocked and it cannot be reversed I must call the service provider.

I let it go cause according to me it was going to be the last deduction. But to my suprise again I just received a statement that I must pay R866. I was going to pay the R168 but now it has gone up to R866. I called this morning again and I spoke to a consultant who told me my contract was cancelled on the 23rd of march and I was billed for February but their statement says I must pay this amount in April. Why was I not billed in February and debited in march. The only billing I was receiving the whole of March were reminders to pay R168.

I don't know why MTN is doing this. There's something wrong with their billing department. They still bille even after I cancelled and I don't even get it why they would just assume that if a contracts ends and someone was paying R276 then you can just go up to pay triple the amount. Unless if that's their way of ****ming people.

Please help me get this billing sorted as I don't think it's fair that I keep on saying MTN souch money even after I canceled my contract. The R168 I can still pay it I don't mind but the R866 just does not make sense. To even begin with the package I got was not as per our discussion and when I wanted to terminate at the beginning of the contract they gave me a huge amount that they told me it was cancellation fee. I then let it go and continued with them and now my contract has ended and they don't want to leave me in peace.

I swear to NEVER EVER EVER in my life take out a contract with MTN. Even when I took this package I was hesitant because of our last encounter in 2016 but because I needed data and I was working from home I thought I should give them another chance. I don't want anything to do with MTN anymore. They must just leave me in peace and remove this amount cause I will not pay it and I know it's going to affect my credit record.