MTN contract

I have app**** for a contract over a week ago and I’m honestly reaching a breaking point. First it was declined due to my biometrics not being captured properly then secondly due to not being able to debit order my savings account (which was disappointing as I had told the agent that the banking details were my savings and had offered her my Chequers account details which she refused). Since then I have filed everything properly.. correct banking details and biometrics captured but it’s been now a week and nothin!!! I have been with MTN for over 15 years and this is the biggest disappointment... I was promised a response in 2-24 hours but have now waited over a week. Your Clearwater branch hasn’t done it’s best to be helpful but with no number to call directly this gotten nowhere!!!