LT
Lesego T
1 reviews | Active since Oct 2017
30 May 2019, 08:52
MTN contract
Good
Logged a complain with you (hello Peter) about my Huawei P9lite that I took with MTN and was not told that I won't be able to use 2 SIMs with it. The reason I chose this phone was for that. I still feel that I was never given an option whether to take it or not. MTN consultant was suppose to explain that to before I sign and set up that phone. I was received
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 May 2019, 10:49Good day Lesego
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Senior supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Senior supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply31 May 2019, 10:49
Official
Good day Lesego
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Senior supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Senior supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,