aN
asanda N
1 reviews | Active since Sept 2017
25 Sept 2018, 20:50
MTN contract
I got a call from MTN and from that call I agreed with the consultant that I will receive a certain product only to find out later she signed me up for the wrong. I have been calling MTN to try and get this sorted out but with no luck. I only get promises that someone will call me back but nothing so far
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Replies (2)
MTN South Africa's replyOfficial
26 Sept 2018, 11:04Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the Retentions department to assist you with the reversal of the upgrade term and to place the account on month to month contract.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply26 Sept 2018, 11:04
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the Retentions department to assist you with the reversal of the upgrade term and to place the account on month to month contract.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
27 Sept 2018, 10:54Thank you for your patience for the complaint to be resolved.
Please be advised that the term date was reversed and the contract is now on a month to month.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply27 Sept 2018, 10:54
Official
Thank you for your patience for the complaint to be resolved.
Please be advised that the term date was reversed and the contract is now on a month to month.
Kind Regards,
Alice van der Merwe
Best regards,