RM
Refilwe M

1 reviews | Active since Sept 2018

08 Sept 2018, 06:06

Mtn contract

Hello I took a contract with MTN in May the advertised deal was 40GB ( 20GB for any time and 20GB for night) its been 3 months now every time they load my data they just give me 30GB ( 10GB day and 20GB for night) I have been calling their call center, going to the store where I took this deal but nothing is fixed. Every time it’s a different story. When I say I’m canceling my contract as what they giving me is not what I signed up for they tell me I can’t. I’m still liable to pay for 24 months. If this is how MTN treat their customers then I might as well move to another network

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2018, 17:46
Official

Dear Valued Customer,

Thank you for taking the time to raise your concerns with MTN.

Kindly be advised that we have logged a query with our system support ref no:*** to investigate and resolve accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,