1 reviews | Active since Sept 2018
Mtn contract
Hello I took a contract with MTN in May the advertised deal was 40GB ( 20GB for any time and 20GB for night) its been 3 months now every time they load my data they just give me 30GB ( 10GB day and 20GB for night) I have been calling their call center, going to the store where I took this deal but nothing is fixed. Every time it’s a different story. When I say I’m canceling my contract as what they giving me is not what I signed up for they tell me I can’t. I’m still liable to pay for 24 months. If this is how MTN treat their customers then I might as well move to another network
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have logged a query with our system support ref no:*** to investigate and resolve accordingly.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have logged a query with our system support ref no:*** to investigate and resolve accordingly.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
