ZM
Zain M
1 reviews | Active since Jan 2018
04 Jan 2018, 13:16
Mtn contract
I app**** within the few few hours of the black Friday special in November via the online store. Received a confirmation of application email but then nothing. For weeks I tried to get hold of my but unsuccessful. I even went to my local branch who claimed they were unable to help because the application was made online. It's over 6 weeks later now almost and I still have yet to receive my application from mtn
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Jan 2018, 13:42Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply05 Jan 2018, 13:42
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,