Mtn contract
<p>I did a upgrade by mtn last year July I signed a contract that said R419 a month now they keep charging me R554 a month I queried it by phoning 808 but yet they can't help me it's been 3 weeks now. They refunded me only R180 for ova 10 months of paying R554. I'm still waiting for a call from mtn. Very bad service I have had. </p>
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Replies (4)
MTN South Africa's replyOfficial
07 Jun 2017, 07:30Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing supervisory team for assistance.
Kind regards,
Ishie.
Best regards,
MTN South Africa's reply07 Jun 2017, 07:30
Official
Good day,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing supervisory team for assistance.
Kind regards,
Ishie.
Best regards,
's updateReviewer Update
09 Jun 2017, 23:01Good day Ishie
i will be awaiting a response to my complaint. It doesn't help me phoning 808 coz that doesn't help.
regards
's update09 Jun 2017, 23:01
Reviewer Update
Good day Ishie
i will be awaiting a response to my complaint. It doesn't help me phoning 808 coz that doesn't help.
regards
's updateReviewer Update
22 Jun 2017, 20:41How long does a person have to wait for feedback on my complaint it's been 2 weeks now Nd still no feedback on my account. It really makes me wana cancel my contract by mtn.
's update22 Jun 2017, 20:41
Reviewer Update
How long does a person have to wait for feedback on my complaint it's been 2 weeks now Nd still no feedback on my account. It really makes me wana cancel my contract by mtn.
's updateReviewer Update
21 Mar 2018, 12:15I have emailed I have phoned to get assistance with my mtn account still no luck it paid up to date but I can’t use my SIM card I have been battling for the past 3 weeks to get my mtn sorted out end of the month they want a payment but I can’t use my account. Wonder when I will get help to sort this out. Customer service is not very helpful
's update21 Mar 2018, 12:15
Reviewer Update
I have emailed I have phoned to get assistance with my mtn account still no luck it paid up to date but I can’t use my SIM card I have been battling for the past 3 weeks to get my mtn sorted out end of the month they want a payment but I can’t use my account. Wonder when I will get help to sort this out. Customer service is not very helpful