DR
Dudu R
1 reviews | Active since Apr 2017
27 Apr 2017, 10:33
Mtn contract
<p>I have been charged two times by mtn sp for what i do not know. They charged me R540 on the 25th of march. I reversed it and agian charged me double the amount on the 25th of april. I have reversed it too. I was told by a guy Phindile that it might be a *****. Mtn you know your business is **********; why dont you take strict precautions when duducting for contracts? What am i paying for? Where is my signature?</p> <p>Can you please get off my bank account. I am okay with prepaid with. Dont ever think of blacklisting my name for nothing because it is not ***** accounts that will boost your revenue.</p> <p>Why are you not calling me? </p>
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Dudu R's updateReviewer Update
27 Apr 2017, 10:38I have no contracts with Mtn and i dont think i will ever have. Why are you deducting my money? Whih producta did you give me mtn?
DR
Dudu R's update27 Apr 2017, 10:38
Reviewer Update
I have no contracts with Mtn and i dont think i will ever have. Why are you deducting my money? Whih producta did you give me mtn?
MTN South Africa's replyOfficial
27 Apr 2017, 22:24Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the copy of your ID and affidavit to *** specifying that you did not open up the contract with MTN,will the log a request with our ***** department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply27 Apr 2017, 22:24
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the copy of your ID and affidavit to *** specifying that you did not open up the contract with MTN,will the log a request with our ***** department to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,