Mtn Contract
<p>Hi my Mtn cell contract expired in December 2016 and according to Mtn I owed them money. My phone was suspended in October of 2016 and I did not have the use of this service and I paid them the outstanding amount. Come March 2017 they called to say that I owe them money, when I go to the stores nowbody could help me in this matter. I received a sms to tell me that my account is in arrears and within three days the account escalated every day with another amount. Mtn is still adding an amount of about R150 every month and now telling me I owe them R1300+. How in this world would I ever get this account paid if they keep on adding to the bill if I have already paid this in full.</p>
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MTN South Africa's replyOfficial
25 Apr 2017, 12:53Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
MTN account number:C***
Contract expire date 21-12-2016.
The account balance R1367.39
The account balance on the 16-12-2016 was R1490.42.
Payments made to the account R300.00 +R300.00 + R200.00=R800.00
Short payment for R690.42. the balance owing.
As per the online discussion, MTN will pass a credit for the invoices generated from January 2017 to April 2017=R676.97
The contract will be cancelled and the number converted to prepaid. today all data, sms , airtime and minutes will be lost in 2-24 hours.
The payment owing of R690.42. can be split up in 2, once you have made the last payment to MTN please notify me to send the request to the legal department to close the file in legal status.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
MTN South Africa's reply25 Apr 2017, 12:53
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
MTN account number:C***
Contract expire date 21-12-2016.
The account balance R1367.39
The account balance on the 16-12-2016 was R1490.42.
Payments made to the account R300.00 +R300.00 + R200.00=R800.00
Short payment for R690.42. the balance owing.
As per the online discussion, MTN will pass a credit for the invoices generated from January 2017 to April 2017=R676.97
The contract will be cancelled and the number converted to prepaid. today all data, sms , airtime and minutes will be lost in 2-24 hours.
The payment owing of R690.42. can be split up in 2, once you have made the last payment to MTN please notify me to send the request to the legal department to close the file in legal status.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
's updateReviewer Update
25 Apr 2017, 15:36I thank Hello Peter for your intervention and also to Alice from Mtn for the speedy response. I really appreciate this and we aggreed to the above . Thank you.
's update25 Apr 2017, 15:36
Reviewer Update
I thank Hello Peter for your intervention and also to Alice from Mtn for the speedy response. I really appreciate this and we aggreed to the above . Thank you.