CJHvdM
Casper Jan Hendrik van der Merwe
1 reviews | Active since Dec 2013
25 May 2015, 12:38
MTN CONTRACT
I had a contract with Natua Mobile and was as following. 3G 2GB / month at RR104.49 (with the account blocked when limit was reached.(TEL nu ***) I got an account at the end of March R1086.60<br> on wich I went to the Ermelo MTN bransc.They informed me that they could not enter my account but phoned customer care and E maild the Query (REF***) and said they will come back to me with an answer.<br> At the end of April I received an account of R4992.36 I went to the Ermelo bransh enquiering about my account and they could give me no answer and again phoned Customer service and gave me a new ref number for there were no comments or feedback on the previouse query New Ref ***)I send a E mail to the customer services and to ermelo branch requesting to cancell the contract for they do not keep by the origenal contract I had with Natua Mobile and I never entered a contract with MTN
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MTN South Africa's replyOfficial
28 May 2015, 10:45Hello casvdm,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
As per our telephonic discussion, I will be in contact with you shortly to reach a resolution to this matter.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
As per our telephonic discussion, I will be in contact with you shortly to reach a resolution to this matter.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply28 May 2015, 10:45
Official
Hello casvdm,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
As per our telephonic discussion, I will be in contact with you shortly to reach a resolution to this matter.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
As per our telephonic discussion, I will be in contact with you shortly to reach a resolution to this matter.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,