Mtn contract

Im Micaela my id nmr is ***. Ive been with mtn for nearly 3 to 4 years. On the 12th of August 2023 I've received a sms from mtn saying ive been reprovisioned on Mobile Internet Diamond.

I called customer care as to where the first lady rudely while i was speaking with her ended the call, I had to follow and re do the steps and contact mtn again to assist me on this matter. I was then - as i explained the situation been, transferred to 4 different people as not a single person could help me regarding my matter. I was then transferred to a fifth person where i was put on hold and then they ended the call again.

The situation regarding my contract is that Im only suppose to pay R1142 via debit order, when i received the sms as n stated on top where it says ive been reprovisioned... I went onto my mtn app and downloaded my invoice as to where i saw mtn is now charging me for end of july R1570.97 and not R1142. Ive not agreed or given any consent to upgrade and of my data packages. I don't have the extra R480 to pay for something I DIDN'T even agree to. Im utterly disgusted they way ive been treated with Mtn. My goal was to finish paying of my contract so i can SAVE money, and here mtn decides to activate me on a package and charging me for something i didn't request.

I cant pay this contract untill 2026 as they show on the invoice mtn needs to fix their ridiculously idiotic systems and stop charging people with things they didn't agree to.