MTN Contract

<p> I have a contract with MTN and in March I lost my phone and on the 10 of March I reported the issue to MTN to blacklist my device which they dually did and I never used my sim card for two weeks during that period. I went to the MTN store in Woodmead retail complex and did a sim swap and I statrted using my sin card as I would normally of course knowning that I have data bundle but to my suprise when I receive my statement my bill was tree times more than my usual bill which was around R2800.00 and my average bill is R1200. I logged a complain with MTN and was told that my query will be logged with the technical department and somebody from MTN will call me and nobody called me until I make a follow up call with the call centre to find out the status of my query. I was told that the incident call is still opened and I must just wait but as a good client of MTN I said to the call center operator that I will pay my average money for my contract and wait for the feedback of my call and no one at MTN called until my line was suspended.When I called the MTN call centre to query why my line was suspended as I have a case opened with MTN I was told that it is because the technical deprtment concluded the high bill was due to data charge and when I asked how possible is it that I was using my new sim card I was using it for normal iternet stuff I usually do , how is it possible tht my bill jump from an average of R1000 to R2800 in 2 weeks? I was told that this is because when I did my sim swap my data bundle was not loaded into my new sim card and I was charged outside data bundle. This was shocking because no one informed me of this but I said it is fine I'll pay the money and I made arrange with MTN that I'll pay the money in the next 3 months or so and I even wrote a letter of arrangement to MTN to that regard, and I have been paying bill since then knowing very well that my bill is in arrears and I have made a commitment that I will settle it very soon but to my surprise yet again my line was suspended again yesterday without any notice. Now I had to call the MTN call center and I'm now been told that my account is sitting with MTN legal deprtment and I must leave an alternative and somebody from the legal deprtment will call me , till this moment no one called me and I have been calling the MTN call center the whole day today and I have been given three different numbers to contact the MTN legal deprtment and I called all three numbers where at any given time I was holding for over 40 minutes without any joy. I found this to be very unprofessional for MTN to treat me like this after so many years being with them and I have always been paying for my contract and now I find myself without any mode of personal cmmunication because my line is suspended and this means that somebody at MTN disreagrded the arrangement I made and went ahead to suspend my and hand over my account to the legal department or MTN divions are working in silos. I am not a happy customer at the moment!</p>