lL
lebo L
1 reviews | Active since Jun 2016
25 Jul 2016, 21:21
Mtn contract
<p>Mtn, I received my monthly statement/ bill, I've been charged for a phone that's not in my possession. It's been 5 month and when I ask help you reply with automated massage. My phone is been gone for 5 month now for repair, 5 months? I didn't even get the loan phone they promise when your phone is on for repair... May I kindly get assistance please even when you reply with automated massage please do something about it.</p>
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MTN South Africa's replyOfficial
26 Jul 2016, 09:32Good Day Lebo Leabile
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply26 Jul 2016, 09:32
Official
Good Day Lebo Leabile
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,