lL
lebo L
1 reviews | Active since Jun 2016
29 Jun 2016, 13:19
mtn contract
<p>Good day, i have a contract with MTN. In 16th March 2016 i reported my damaged phone, it was only picked up in April after i made so many calls asked when are they going to send througth someone/courier to fetch my phone. Its now the end of June am still without my phone and i was not even given the loan phone, the one that they promise and promoite so much. Am paying for the phone that am not using for the past 4 months. </p>
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MTN South Africa's replyOfficial
30 Jun 2016, 17:40Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply30 Jun 2016, 17:40
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,