MZ
Mario Z
1 reviews | Active since Sept 2012
29 Nov 2018, 14:41
MTN CONTINUOUS BAD SERVICE
A month now has passed since i contacted MTN with promises to have issues resolved
i have paid and settle all my numbers except my 083 415...... number i have been given the details by cancellations and they seems to have *****ed this up totally
why is this not resolved numerous calls asking for updates and callbacks to no avail and NOW YOU $#%#%@$% HAVE HANDED ME OVER TO ATTORNEYS
IF YOU WANT TO FIGHT THIS BATTLE I WILL GO THAT ROUTE if i dont have satisfactory answer soon i will cancel my contract at COST TO MTN
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MTN South Africa's replyOfficial
05 Dec 2018, 22:58 Thank you for your post. Please be advised you have 2 account numbers in your name: A*** this account is paid and up to date. Cell number ***. Expire date 2019-09-14 C*** with cell number *** is not up to date with payments, the account balance reflect in arrears with R 2,992.19, the debit orders returned unpaid since April 2018. This account expire date is only due 2019-07-04. No cash payment is done against this account number. Please send all your proof of payments to our customer care for the payments to be allocated. The email address:*** Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply05 Dec 2018, 22:58
Official
Thank you for your post. Please be advised you have 2 account numbers in your name: A*** this account is paid and up to date. Cell number ***. Expire date 2019-09-14 C*** with cell number *** is not up to date with payments, the account balance reflect in arrears with R 2,992.19, the debit orders returned unpaid since April 2018. This account expire date is only due 2019-07-04. No cash payment is done against this account number. Please send all your proof of payments to our customer care for the payments to be allocated. The email address:*** Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,