MTN Continuing with bad service

MTN customer care are not replying to my e-mails.. I'm still dealing with an unsolved claims matter with no response..

Now I will submit a complaint against Portia Viljoen.

Furthermore, we were told that our phone send away for repairs under warranty is now sorted under warranty with no costs to us.

We received a message to collect the phone with a bill. I believe that the conversation should be on recording as proof that we were told the phone will be repaired under warranty..

This is appalling "service" and I need answers soon.