MTN Continuing to Debit my Account After Insurance Cancellation.

I cancelled my MTN cellphone insurance policy on 7 January 2026, however MTN continues to debit my bank account every month for this insurance.

Since cancelling the policy, I have contacted MTN multiple times via phone call, email and social media to resolve this issue, but debit orders have still not stopped. This is extremely frustrating as I should not be billed for a service that was cancelled.

As a result MTN has been ********ly debiting my account, despite the cancellation request already being processed.

I am requesting the following from MTN:

1. Immediate confirmation that the insurance policy has been cancelled. 2. Immediate cessation of all debit orders related to this insurance. 3. A full refund of all the debit orders deducted from February 2026 to date.

If this matter is not resolved urgently, I will escalate the complaint to the National Consumer Commission and ICASA, and continue disputing the debit orders through my bank.

I expect MTN to resolve this matter promptly and provide written confirmation.