MTN continues unauthorised debits despite confirmed cancellation – damaging my credit score

I am extremely frustrated with MTN’s ongoing billing practices.

MTN has been debiting my account without authorisation, even after I cancelled both my insurance and contract. I received official confirmation from MTN that these services were cancelled, yet they continue to process debit orders against my account.

As a result, when these unauthorised debit orders bounce, my credit score has been negatively affected, which is completely unacceptable and unfair. This is not only poor service but also a serious financial and administrative issue.

I have done everything required of me as a customer, yet MTN has failed to stop the debits or take responsibility for the consequences caused by their actions.

I am requesting:

Immediate cessation of all unauthorised debit orders

A correction and reversal of any incorrect charges

Written confirmation that my account is fully closed

Assistance in addressing the damage done to my credit record

MTN needs to urgently resolve this matter and improve how they handle cancellations and customer accounts.