1 reviews | Active since Jul 2011
MTN Continues to ***** from me every month
Hello, AGAIN<br> <br> Once again, this month on 14 Dec, I had MTN *****ing from my bank account. I have written to MTN customer care, MTN Data Validation etc etc etc over the past months about this issue.<br> <br> I am now sick and tired of you people robbing me EVERY ****** MONTH. My internet contract ENDED ON 20 OCTOBER 2015, 2 MONTHS AGO!!! Why are you still billing me? The data validation department informed me (to be exact, I was in contact with [Email Removed] and was served by Reabetswe Hlahatsi, who has since ceased to answer any of my subsequent emails) that they were aware that I was being incorrectly billed, after the fact that I told them I had originally signed up for the 5G+4G per month internet contract in October 2013 @ R499pmx24, and MTN thought I only had 5G per month. Reabetswe also verbally told me that the R2228 rand which was SUPPOSEDLY outstanding was incorrect and would be removed from my final bill. She also said that she would look into the last 6 months of my internet contract, as MTN was charging me all sorts of different rates per month and would ensure that I got a refund for that. NONE OF THIS HAS HAPPENED. <br> <br> WHAT IS GOING ON MTN???<br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have sent the request to Reabetswe Hlahatsi to contact and assist you with feedback as per your discussion with the agent.
The account has been credited with R1845.11 on the 2-11-2015.
*** is on 10GB Mychoice and the usage limit has been capped to R0.00 on the 26-10-2015. We do not pick up any cancellation request for this line. The contract has expired 2015-10-20, if you do require for this line to be cancelled you need to contact the 808 call center to assist you with the cancellation or pre-paid request. Cancellation request 30 days before the contract has expired. Prepaid request a day after the contract expired all data have to be used up. Once migrated to prepaid any data left on the sim card will be lost.
The contract will move to a month to month contract if no cancellation request is received from the account holder.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have sent the request to Reabetswe Hlahatsi to contact and assist you with feedback as per your discussion with the agent.
The account has been credited with R1845.11 on the 2-11-2015.
*** is on 10GB Mychoice and the usage limit has been capped to R0.00 on the 26-10-2015. We do not pick up any cancellation request for this line. The contract has expired 2015-10-20, if you do require for this line to be cancelled you need to contact the 808 call center to assist you with the cancellation or pre-paid request. Cancellation request 30 days before the contract has expired. Prepaid request a day after the contract expired all data have to be used up. Once migrated to prepaid any data left on the sim card will be lost.
The contract will move to a month to month contract if no cancellation request is received from the account holder.
Kind Regards,
Alice van der Merwe
***