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Luigi M

1 reviews | Active since May 2018

28 Sept 2019, 23:00

MTN continues to dissapoint

I logged a complaint regarding poor service,poor feedback and poor urgency at MTN a few weeks ago. MTN finally assisted me in having my MTN parcel delivered after two months,however this time the incorrect device and accessories went sent. I reached out to MTN again had to go through many channels. I responded to MTN on the previous complaint and 5 days later,still no response. THESE people just continue to to disappoint. They do not under stand how their mistakes,lack of accountability and ownership is currently inconveniencing me.

0
Replies (6)
MTN South Africa
MTN South Africa's reply01 Oct 2019, 14:40
Official
Thank you for your post.
 
 We sincere apologized for any inconvenienced caused to you again.
 
 The request is sent to DSV delivery department to contact you.
 
 Please contact them as well on ***  to advised you of steps for the device to be returned.
 
 Kind Regards,
 
 Alice van der Merwe
 MTN

Best regards,

MTN South Africa
MTN South Africa's reply01 Oct 2019, 23:05
Official
Thank you for your patience.

We have received feedback from DSV:

Good Day, Tried calling the client with no luck. He has to take to an MTN shop, they will log a collection for him .

Please take device to nearest MTN shop for the device to be collected by DSV.

Kind Regards,

Alice van der Merwe
MTN
 

Best regards,

LM
Luigi M's update29 Oct 2019, 13:06
Reviewer Update
Good day.Alicia

I visited the MTN store in Zevenwacht, I lived in Swellendam and i was advised to visit the nearest branch.The nearest branch was 70kms away.I have recently moved to Cape Town and upon visitng the branch,I am now declined as they have informed me that I only had 10 days to return the product to the branch.

The contract has now deducted for 3 months,im now refused to be assisted

Kindly assist me.
MTN South Africa
MTN South Africa's reply29 Oct 2019, 21:03
Official
Good day Mr Luigi

What happened to the device? Is the device now returned to the store? Did DSV collect the device. 
Is the device still with you and in use?

Kind Regards,
Alice van der Merwe


Best regards,

LM
Luigi M's update31 Oct 2019, 06:54
Reviewer Update
Hi.
The device is still with me. All the essentials are in the yellow MTN box. I sealed the box for protection. The Manager at Zevenwacht mall treated me as if I was a *****.No way of speaking , not professional,so I left. I have Informed her that I was communicating with you, and the parcel just needs to be sent to MTN direct.She ,however was adamant that return is outside of SLA and that it would not be accepted.

I have recently moved from the overberg area,back to cape town. The nearest branch in the overberg area was 70kms away. The manager at Zevenwacht just said,I had to find a way.

I dont know what to do anymore. I never used the device. I dont know.
LM
Luigi M's update07 Nov 2019, 08:23
Reviewer Update
Hi.

Ive been back and forth with you guys too long. I'm tired of fighting a battle against a brand that has been around for so long and would have been better equipped to resolve client queries. Its been 8 days since the last reply. The laptop does not have office 365. Ill keep the current incorrect device,but I would please like MTN to send.office 365 as per initial complaint whereby no office was sent with the Deal.

You guys have just proven that client service is only rated as good,when everything is executed.This has been a test to really prove your service delivery by which you have failed