MTN Continues to Debit Me After Confirmed Cancellation – Absolute Disregard for Customers

I am extremely disappointed with MTN’s service and complete lack of accountability.

I signed up for a month-to-month MTN WiFi contract in August 2025. In September 2025, I formally cancelled the contract. MTN acknowledged and confirmed the cancellation in writing, clearly stating that the contract would be cancelled.

Despite this confirmation, MTN has continued to debit my bank account to date. This is unacceptable, *********, and borders on ********.

To try resolve this, I physically visited the MTN store at Chilli Lane, expecting assistance and a resolution. The staff found the cancellation documents and confirmed they had been submitted and they would resubmit however the issue persists.

This has now gone beyond an “admin error.” It shows: • Poor internal controls • No respect for customer instructions • No urgency when customers’ money is involved

A month-to-month contract should be simple to cancel. There is absolutely no justification for continued debits after written confirmation of cancellation.

I am now demanding: 1. Immediate cancellation confirmation (again) 2. A full refund of all amounts debited after the cancellation date 3. Written confirmation that no further debits will occur

MTN markets itself as a premium, customer-centric brand. My experience has been the opposite. If this matter is not resolved urgently, I will escalate it further and advise others to think very carefully before trusting MTN with debit orders.

Extremely disappointed.