MTN CONTINUES TO DEBIT AFTER CANCELLATION

I had an Home WIFI contract with MTN that expired 26 November 2025. When i called customer care to cancel, they said I should go the MTN shop and return the router and that is the only way the contract can be cancel. On the 25 November 2025, I returned the router and I was told that the contract has been cancelled but MTN will debit in November and about R200 in December 2025.

The money was debited in December, and an additional R485 and when called to ask, I was given a runaround. In January 2026 MTN debited R485 again and I wet to the shop this time I was told that the contract was not cancelled when I asked about the ref. no. that I was given, they said it was just confirmation that I had returned the router. My question was then what will I be doing with data I can't access. They said they have cancelled it but I gain today 25 February 2026 they have debited my account. I don't know what to do anymore.