MTN CONTINUES TO AVOID REQUESTS FOR BILLING INFO

Hi Thabelo<br> REQ:*** <br> <br> You responded to my complaint by copying and pasting the notes on the MTN service system...that is not an acceptable way to investigate and resolve my query. I am querying my account and need proof of the high data charge, hence requesting the itimised bill and URL report - both of which your contact centre staff committed to sending me. After my 5th conversation with one of your service agents I finally got the itimised bill. Yet, you are still withholding the URL report. The itimised bill shows nothing of what my data was used on...in fact it shows that I used over a gigs worth of data in the space of 2 hours on a Saturday morning. I need to have details of this. <br> <br> Please do your job properly and provide me with the correct reports. <br> <br> I know its good to show how quick your response times are on hello peter, but if you're responding so quickly without actually investigating and reading the complaint and what the client has requested, then there's really no point in having quick turnarounds. Try being more effective next time.<br>