NM
Nathi M
1 reviews | Active since Jul 2016
29 Aug 2016, 14:38
MTN continues short changing
<p>I have just called MTN today. My problem is that I cancelled my contract with number ********** 316 and requested that my number be migrated to prepaid. This happened last Wednesday. I got an email that the Migration would take place from 2 to 24hours and that I would receive an SMS to that effect. Now when I call the Call centre, they tell me my account is thirty days in arrears. This is despite the fact that I pay via debit order and the debits always go through. The problem is now that each time I call I get a different explanation. One Network, so many explanations. This is getting crazy. All I want is my number to be migrated to prepaid so that I can do whatever I want with it. What is so difficult about this?</p>
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MTN South Africa's replyOfficial
01 Sept 2016, 10:02Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the technical division for urgent attention as prepaid migration had failed on the back end of the network ref REQ:7 1 9 3 3 4 6 . They will investigate and we will revert back to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply01 Sept 2016, 10:02
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the technical division for urgent attention as prepaid migration had failed on the back end of the network ref REQ:7 1 9 3 3 4 6 . They will investigate and we will revert back to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,