MTN continues not protection his clients against *****

I have reported ***** against my MTN account this morning where a person called on behalf of MTN that one person at Vaal mall Vanderbijlpark opened a new account on my name. OPT numbers were sent many times in a short time. None of the OPT numbers did I accept nor give the OPT to the person who phoned me ( James Latele ***).

Have passwords on my account to prevent changes to account without the password and even block on account limit.

Now the question that I want to ask? 1. If I have all security access and password in place, how did he access my account? 2. How did he increase the limit to my account without my passwords that I only known? 3. How did he use the OPT numbers without my permission or confirming it to him?

This is the second time that I have been hacked this year with personnel that stated that they are from MTN Vaal Mall and someone opened an account on my name. For me it feels that MTN security to its clients is failing and no protection to clients due to *****. No regular warnings of new trends of *****.

Amount of money that has been added to my account from this ***** case and my monthly benefits that I receive have been taken

For me this case is serious and re- think to cancel all my contracts with MTN, due to no client protection