1 reviews | Active since Feb 2013
MTN continues giving bad service
I called in 2 weeks ago for a cellphone upgrade and my new cellphone was delivered on time on the 15 of February. I did not even the package ut sent the phone back as I did not want the original phone I had ordered.<br> today its almost 2 weeks and I have not had any feedback from MTN. I called twice to follow up and the agent said they were sending an e-mail to Jack who initially assisted me as well as his supervisor Shareeka ****inson but until now none of those 2 have bothered to get back to me. MTN's service is appalling. not only do we suffer network outages, our bundles disappearing from phones, we get no service on upgrades now as well infact for me this is the 2nd upgrade I have endured the same bad service from MTN. jack has been ignoring my calls and messages left for him. I am seriously appalled. Please cancel my contract and I will port my number to Vodacom.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***