MTN Continues Billing Me After Collecting a Faulty Router and Fails to Assist Me

I app**** for an MTN router on 23 March and it was delivered on 25 March. Unfortunately, the router never worked because MTN was unable to activate the service.

As a result MTN collected the router from me on 7 April. Despite the router being returned, MTN has continued deducting money from my bank account for a service that was never activated.

I contacted the MTN call centre several times and was eventually advised to email *** to request a refund. Every time I send an email, I only receive an automated response stating that they will respond within 48 hours. However, no one has contacted me and my refund has still not been processed.

Today is 12 June, which means more than 2 months have passed since the router was collected and I am still waiting for assistance. During this time, MTN has continued to deduct money from my account while failing to provide any meaningful support or feedback.

I find this level of service unacceptable. MTN is charging me for a service that never worked and has ignored my efforts to resolve the matter through the proper channels. This is poor customer service and has caused me unnecessary frustration.

I am requesting an immediate refund of all deductions made after 7 April and written confirmation that no further deductions will be made from my account also clear close this matter on my XDS/NLR

I hope MTN will take responsibility for this matter and resolve it without any further delays.