1 reviews | Active since Sept 2015
MTN CONTINUED PATHETIC SERVICE
Last month I renewed my contract with MTN and discovered that the Galaxy s6 Edge Plus was not receiving calls at all in the Benoni area. I returned the handset and got a replacement unit. The exact same thing happened with every call. I also realised that my allocated DATE was not provisioned fro the account. I contacted MTN countless times without a single response from any department. The handset was returned to MTN and the account cancelled as I had no service on that contract for the month. Regardless of the fact that I still had 4 other contracts with MTN the coverage department came and removed the MTN booster from my property. Now none of the phones have strong enough signal. TO TOP IT ALL OFF!!!!!.... I received and account on the 8th September 2015 | Tel No: *** | Invoice Number: E*** for the amount of R608.00. ARE YOU KIDDING ME??? I didn't have the service or the use of the handset but I must pay. Please refund me ASAP! I have now cancelled that contract and two others and in the process of paying up all other contracts ASAP. I WANT NOTHING TO DO WITH YOUR COMPANY! Utterly disgusted at you service! Have moved to VODACOM!
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience this may have caused.
Please note that we have processed a credit for the R608 you are charged for the invoice of the 07/09/2015 and credit will reflect on your Mtn account within 48hours.
Please be assured that it is not our intention to displease you.
Warm Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience this may have caused.
Please note that we have processed a credit for the R608 you are charged for the invoice of the 07/09/2015 and credit will reflect on your Mtn account within 48hours.
Please be assured that it is not our intention to displease you.
Warm Regards
Itumeleng Rakoena
REQ:***
