MTN Content services
I recharged with R100 and the following my airtime dissapeared without me using it. Next day i recharge with R30*2 my airtime disappears again, I contact MTN call centre and got through to an agent who was unhelpful whom then referred me to their TL, My inquiry was not solved and my airtime keeps on dissapearing whenever i recharge. MTN is claiming that 3rd party is taking my airtime and I dont care or understand I signed a contract with them not the 1rd party. No one seems to take ownership and resolve this problem. Please help.
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MTN South Africa's replyOfficial
12 Jan 2018, 09:22Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN. We know how frustrating it is to be have your money just disappear.
We have requested Waspa to remove the subscriptions on your number. The reference for this ***. To monitor and unsubscribe from this in future please dial *141*5# and select option 4.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
As goodwill gesture and to show you that we value you as a customer we have credited your number with R100 Air time.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply12 Jan 2018, 09:22
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN. We know how frustrating it is to be have your money just disappear.
We have requested Waspa to remove the subscriptions on your number. The reference for this ***. To monitor and unsubscribe from this in future please dial *141*5# and select option 4.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
As goodwill gesture and to show you that we value you as a customer we have credited your number with R100 Air time.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,