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JB
John B

1 reviews | Active since Feb 2018

26 Feb 2018, 16:57

MTN content service theft

Despite going to my local MTN service adviser at MTN, I am constantly receiving SMS's to say i have signed up for some content service. And they just take money from my account. Denver from MTN Gateway advised me they could not deduct any money from my account, yet this month I have a bill of R532 for content charges. I have never signed up for any content service EVER!. There seems to be no way to block these services and they keep adding you on to them. MTN just give out my money and charge me. I am reversing my payment to MTN this month. I will have to get another contract with another cell. I advise everyone to check your cell bill each month. I never used to. Today i received 9 SMS's to advise me i had signed up for various content services all at a cost per day!

0
Replies (3)
MTN South Africa
MTN South Africa's reply27 Feb 2018, 10:18
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.

Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.

Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.

Content provider used Smart call and Starfish Mobile. Your unsubscribe has been logged as #***. For further assistance you may contact the content provider on ***.

The other content usage was done via MTN Loaded, MTN play

Update Details: 10.206.165.181
ServiceName
Status
YellowDot TV
SUCCESS: ***
GamezBoost
SUCCESS: ***
Kids TV
SUCCESS: ***
NewsTV
SUCCESS: ***
PlanetGames
SUCCESS: ***
World Cup TV
SUCCESS: ***
Candypop
SUCCESS: ***

Gameloft
Successfully unsubscribe.

MTN cannot control this or be held liable due to the service activated or requested via Internet by the holder of the device.

Please check on a daily bases if you have subscribe to this services

You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing

Kind Regards,

Alice van der Merwe

Complaints Analyst


JB
John B's update27 Feb 2018, 11:01
Reviewer Update
Alice, You are giving these people my money! I never expected you to do anything about it. Cell phone companies are now notorious with there lack of concern for their customers. I will be cancelling my stop order this month Take me to court. I doubt you will win. I will be opening up a contract with another cell company To expect me to check every day if they have added a service to my account is ludicrous. And even if i do cancel it i still get billed. YOU - MTN are billing me. Don't say someone else is. You are allowing them to ***** money from my account. This is theft. You claim you cannot give a breakdown of the services rendered. Yet you just pay out my money to someone else. Do you not see all the complaints about this?
JB
John B's update27 Feb 2018, 11:19
Reviewer Update
I have proof of my visits to MTN Gateway to report this problem. and all the SMS's i keep getting I have tried to stop these. I have never agreed to pay these content people and as you cannot block them, I have no choice but to stop paying you. My contract has 1 year to go. Only when you remove these charges from my account will I then pay you. It will cost me R50 each time i reverse your stop order. I have had my MTN account since 1997 Greg Brink