MTN content charges

I agree with other complaints logged pertaining to poor MTN service.They have no idea what is going on and unable to sort out queries. I was charged content charges in Oct 2018. I logged a query but nothing was done. I went into a MTN store and reported the issue. They also logged a query but said there were no content apps on my account. Next month I was charged again. Went to another store and went through the entire explanation again. Another call logged and was also told they had blocked content charges being made to my account. In the interim you get a meaningless message from MTN saying you query had been resolved and if you are not satisfied to contact them again. Well next month I had content charges on my account again. My query was then sent to immobile in UK who said there was no record of any content charges to my number. Went to another MTN store and was told to contact waspa which I did. They told me the content charges were for bozza games from MTN. I do not pay games or let any one is my phone so don't know how that was put on - only MTN should be able to tell me but they cannot. I got them to cancel it which they finally did. I have been trying to get these charges reversed but MTN keep telling me I have to go to wasps. WASPA tell me If MTN is not willing to assist, please contact ICASA (the Independent Communications Authority of South Africa) and advise that the services are by MTN and do not fall under WASPA's jurisdiction, as MTNPlay is not a WASPA member.

This has been ongoing since Oct 2018 and I must have spent 48 hours going to MTN stores or on the phone to them but made no progress. Next will be ICASA. I will also be terminating my account with MTN as their service is none existent. I have had other issues with them in the past.