1 reviews | Active since Oct 2014
MTN Content charges
I have no knowledge of how I was ever subscribed to MTN Harvest (Air G). It is shocking that MTN supports and advertises this, and in my view constitutes *****. I submitted a query online with request to unsubscribe on 24th Aug, and to date have had no response. Today I phoned MTN and they say they have now unsubscribed me. The money that I lost in the interim was taken **********ly! <br> I have been billed R1.75 per day from 12 August. I saw another complaint regarding this on Hellopeter and the MTN response was to dial *141*5# option 5. The correct option is actually option 3 for Content charges. When doing this, it said \You are currently not subscribed to any content services"I then called the MTN customer service and was told that I am subscribed to AirG Harvest. Why is there no correlation"
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, there are no content services linked to the cell phone number mentioned.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that according to our records, there are no content services linked to the cell phone number mentioned.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,