GB
Gerhard B
1 reviews | Active since Jul 2020
08 Jul 2020, 10:02
MTN Content Charge issue
"Content Charge" suddenly appeared on last two invoices, without me having subscribed to anything. MTN is not willing to refund this R104 to me, even though it is their fault. So I am cancelling with them after more than 15 years, and they are fine with it! They are willing to lose a client over a R104-mistake by them; it makes no business sense to me, or their shareholders.
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Replies (2)
MTN South Africa's replyOfficial
09 Jul 2020, 08:27Good day Gerard B,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Ishie
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Ishie
MTN
Best regards,
MTN South Africa's reply09 Jul 2020, 08:27
Official
Good day Gerard B,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Ishie
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
We have checked the number and cannot find the subscription . However you can unsubscribe on *155# select option 1 , if the is a subscription it will give details then you can choose an option to cancel.
Another option is to dial *141*5# choose option 4 for Content Services then select option 1 Manage Content Services the you can cancel if the is any active.
If you get a respond saying you do not have any active Subscriptions Services on your number then it means you are not Subscribed to anything.
Kind Regards,
Ishie
MTN
Best regards,
GB
Gerhard B's updateReviewer Update
13 Jul 2020, 10:46Hi Ishie,
If you can not find the subscription then why have you charged me for it? Also, please give me back the money you have charged me for this non-existing subscription.
Regards
Gerhard.
If you can not find the subscription then why have you charged me for it? Also, please give me back the money you have charged me for this non-existing subscription.
Regards
Gerhard.
GB
Gerhard B's update13 Jul 2020, 10:46
Reviewer Update
Hi Ishie,
If you can not find the subscription then why have you charged me for it? Also, please give me back the money you have charged me for this non-existing subscription.
Regards
Gerhard.
If you can not find the subscription then why have you charged me for it? Also, please give me back the money you have charged me for this non-existing subscription.
Regards
Gerhard.