MTN Content Billing ****
<p>I have been ****med (again) by MTN with content charges. Have been "negotiating" with their customer care on 808 since last week when I discovered the ****. Somehow??? I am not subscribed to any content when dailling *141*5# but on my invoices and statements I am being charged R1.75 per day for content from ********** . I DID not subscribe to this content! After logging several complaints at 808, 1555 and ********** I am still waiting for any feedback or resolve. Somehow their 'system' is down everytime I call back with my reference numbers: ********** 63 and REQ ********** . This all after I were assured by several 808 operators that they have completely removed this mysterious content from my account. </p>
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MTN South Africa's replyOfficial
08 Jun 2017, 09:39Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I see that you have a dual sim on this line. The way to remove content charges on nyour line is by dialingb*141*5# and choose option 4. kindly advise if you have done this on both the primary and secondary sim?
Kind regards,
Ishie.
Best regards,
MTN South Africa's reply08 Jun 2017, 09:39
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I see that you have a dual sim on this line. The way to remove content charges on nyour line is by dialingb*141*5# and choose option 4. kindly advise if you have done this on both the primary and secondary sim?
Kind regards,
Ishie.
Best regards,
's updateReviewer Update
08 Jun 2017, 10:19The secondary sim is in my router and thus I can not dail a number.
's update08 Jun 2017, 10:19
Reviewer Update
The secondary sim is in my router and thus I can not dail a number.
's updateReviewer Update
08 Jun 2017, 10:22Have just, once more, done *141*5# option 4 it says clique for me is empty.
's update08 Jun 2017, 10:22
Reviewer Update
Have just, once more, done *141*5# option 4 it says clique for me is empty.
's updateReviewer Update
09 Jun 2017, 13:46And so I wait and wait and wait for Ishie to respond to my answer. In the meantime I am being billed R1.75 per day for a ****!
's update09 Jun 2017, 13:46
Reviewer Update
And so I wait and wait and wait for Ishie to respond to my answer. In the meantime I am being billed R1.75 per day for a ****!