<p>Starting a new review as I am still waiting for Ishie from MTN to resolve my issue from 8 June 2017. I am being billed R1.75 per day for so called MT Billing subs. My first call to 808 was made on 2 June after I tried to remove this so called content by dailing *141*5# . where it says that there are no content to remove. After beings sent from pillar to post and having to wait 48 hours before calling again, there seems to be NOBODY at Mtn that can resolve this issue. I have just spoken to Pozana at 808. She told me it was an sms that I rep**** to. She told me to dial *136# 99 then to choose option 12. Needless to say there are no option 12! In the mean time, even though I did not reply to any sms (I checked and I did not even receive such an sms) I cannot get rid of these charges from number ********** . I don't know what to do anymore. please please please Mtn I beg you before I go crazy, help me please.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please find the correct USSD code below:
*136# ok then option 97 for Next and choose option 12 for Unsubscribe
Kindly note that we have also sent a request with WASPA to have the subscription cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please find the correct USSD code below:
*136# ok then option 97 for Next and choose option 12 for Unsubscribe
Kindly note that we have also sent a request with WASPA to have the subscription cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
When can I expect my refund?
When can I expect my refund?
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