RR
Rene R
1 reviews | Active since Mar 2017
03 May 2019, 12:24
MTN consuming my data !!!
Unusual Data Usage. I never had a problem managing my Mobile Data except the last two months. Every 4-5 days I receive a sms telling me that I used 50% of my data and then all of it has been used up. "Please replenish your data..." At first I thought it was my mismanagement then I started paying attention. I switched of my mobile data to use wifi only, but lo and behold ... I keep using up my available data and have to replenish. On 1st May this happened again but this time I was in the company of friends the whole day and made only one phone call, using airtime. When I got home my data was 50 % depleted !!! How is this possible unless MTN is robbing data... Please explain to me? Perhaps other customers have the same experience ...
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Replies (3)
MTN South Africa's replyOfficial
06 May 2019, 09:03 Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data usage notification is a requirement from the regulatory bodies within our industry.
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
For a data bundle to be used Mobile Data must be switched on. Please provide the dates and I will assist with a data calculation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data usage notification is a requirement from the regulatory bodies within our industry.
- These regulations come into effect as from the 1st of March 2019
- You will receive notifications regarding depletion of your data once you hit a certain usage percentage. Notifications for both top-up and data package amounts will be sent out to you via SMS at 50, 80 and 100% of your cap usage.
- Examples of what notifications would look like:
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
For a data bundle to be used Mobile Data must be switched on. Please provide the dates and I will assist with a data calculation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply06 May 2019, 09:03
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data usage notification is a requirement from the regulatory bodies within our industry.
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
For a data bundle to be used Mobile Data must be switched on. Please provide the dates and I will assist with a data calculation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data usage notification is a requirement from the regulatory bodies within our industry.
- These regulations come into effect as from the 1st of March 2019
- You will receive notifications regarding depletion of your data once you hit a certain usage percentage. Notifications for both top-up and data package amounts will be sent out to you via SMS at 50, 80 and 100% of your cap usage.
- Examples of what notifications would look like:
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
For a data bundle to be used Mobile Data must be switched on. Please provide the dates and I will assist with a data calculation.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
RR
Rene R's updateReviewer Update
06 May 2019, 12:18Thank you for your response Roanne. I really appreciate it.
However, I suspect that you are referring to a different account as I have never had access to 10 GB. My contract is a top -up MY Mtn of R99 pm. I only switch of my mobile data, these days when I am using Wifi at work or Telkom Wifi at home. Hence my complaint that I can not possible run out of MTN mobile data the way I suddenly do for the past 2 months. Something is wrong with the scenario ... Either my dedicated data bundle has shrunk significantly without my consent or something else is wrong in the system forcing me to buy extra data and adding to my contract. Either way I am not a happy camper... Thanks for your attention to this matter.
God Bless
Rene
RR
Rene R's update06 May 2019, 12:18
Reviewer Update
Thank you for your response Roanne. I really appreciate it.
However, I suspect that you are referring to a different account as I have never had access to 10 GB. My contract is a top -up MY Mtn of R99 pm. I only switch of my mobile data, these days when I am using Wifi at work or Telkom Wifi at home. Hence my complaint that I can not possible run out of MTN mobile data the way I suddenly do for the past 2 months. Something is wrong with the scenario ... Either my dedicated data bundle has shrunk significantly without my consent or something else is wrong in the system forcing me to buy extra data and adding to my contract. Either way I am not a happy camper... Thanks for your attention to this matter.
God Bless
Rene
MTN South Africa's replyOfficial
07 May 2019, 06:52Hi Rene
The 10GB was used as an example in what the sms would read:
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
Warm regards
Roanne Juggannadh Complaints Management Team
The 10GB was used as an example in what the sms would read:
- Examples of what notifications would look like:
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply07 May 2019, 06:52
Official
Hi Rene
The 10GB was used as an example in what the sms would read:
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
Warm regards
Roanne Juggannadh Complaints Management Team
The 10GB was used as an example in what the sms would read:
- Examples of what notifications would look like:
A main bundle for account *** is 80% used. The total data remaining for the account is 10GB.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,