MTN consumer's nightmare

<p>i upgraded my phone in April this year at MTN Middleburg Mall, while visiting family, upon returning to my home town, Vryheid, i took the phone to MTN Vryheid as the play store didn't work. This was 5 days after getting the new phone, according to MTN's policy, MTN Vryheid should have replaced the phone on the spot, the manager informed me that he doesn't form part of the MTN franchise thus he is not responsible for replacing my phone, he did a factory reset on the phone wiping everything i had on it, all my photos, music, everything i held dear. The problem persisted, i had to do a factory reset on the phone on a weekly basis as the apps started "misbehaving" and the play store wouldn't work. The data expense was also on my shoulders. Eventually i took the phone back to Middleburg mall in August, they booked it in and sent it for repairs, instead of doing the 6 month out of box warranty for me. this also meant that i sat without the phone for 6 weeks and i had to go fetch it again at Middleburg Mall. within a week of getting the phone back it did the same thing, i sent them a mail telling them that i cannot drive up to Middleburg mall at will as it is 300km from Vryheid and i am getting no assistance from MTN Vryheid. At this stage they want me to send the phone in again, sit another 6 weeks without a phone at a stage where Blackberry, Nokia, all my older phones won't be able to whatsapp any way as of 31/12/16, plus i still have to pay for something i then don't have.</p> <p>I have sent them numerous mails, at this stage they ignore me flat</p>